Cancellations & Refunds
We get it — things happen, schedules change. If you’d like to cancel your 1:1 session +24 hours of the scheduled date, we’ll refund you 100% of the total session price. Once it’s processed, you can expect your refund within 7 business days, depending on your bank’s processing speed. To cancel and request a refund, please reach out to firstname.lastname@example.org.
If you need to cancel your 1:1 session within 24 hours of the scheduled time, we’ll refund you 50% of the total session price. Once we’ve processed the same-day cancellation, you can expect your refund within 7 business days, depending on your bank’s processing speed. To cancel, just email email@example.com.
We’re here to support your busy, busy life, so you can reschedule your session any time, so long as it’s +24 hours from the scheduled date. Contact firstname.lastname@example.org to reschedule your 1:1 session.
Our coaches are active helpers, so we do our best to respect their time, as well as yours. That means that a request to reschedule sessions within 24 hours will be considered a cancellation. We’ll give you the 50% same-day cancellation refund, and you can go ahead and schedule a new session when you’re ready. If you need to go ahead and cancel your 1:1 session, please reach out to email@example.com.
You have 4 months from the date you purchased your session or workshop to participate.
If you are unsatisfied with your session or workshop, please reach out to firstname.lastname@example.org within the first 14 days.